We are here for you. Contact us in the way that is most convenient for you — we respond within 24 hours on business days. The online team is available from Monday to Friday, 9:00 AM – 5:00 PM.
tel. 0895 518 745, 0890 545 660 — for online orders

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Contact us

Do you have a question? Write to us — we respond within 24 hours on business days (Monday – Friday). Perhaps the answer is already in the "Frequently Asked Questions" below.

Frequently Asked Questions

For deliveries and returns

Orders placed by 4:00 PM on a business day are shipped the same day. Delivery takes 1–2 business days — the package typically arrives the next business day.

Yes. Every piece of jewelry is sent in a gift box, accompanied by a certificate of quality.

Yes. You have 14 days from receipt to return a piece of jewelry without providing a reason. Fill out the return form — once submitted, you will immediately see the address and the steps to follow. If you would like a different size or color, select "Exchange for a different size or color" in the form.

You can pay on the website using a credit or debit card. Payment on delivery (cash on delivery) is also an available option.

For Crystal Pro

We offer fine jewelry with cubic zirconia, nano stones – the modern alternative to precious stones, as well as jewelry with pearls and other carefully selected accents. Our collections include both classic and modern designs – created to highlight your style.

We work with three bases: 925 sterling silver with rhodium plating; 925 sterling silver with gold plating; high-quality metal base with 18K gold, white gold, or rose gold plating. The base of each model is indicated in "Product Details".

Yes, our silver models are made of 925 sterling silver. The gold-colored models feature gold plating over 925 sterling silver or a high-quality metal base. For each model, the base material is specified.

Yes. Every piece of silver jewelry is accompanied by a Certificate of Quality and warranty.

Yes. We have two physical stores. You can see the exact addresses and opening hours in the Contact section of the website.

Nano stones are synthetic stones created in a laboratory using a special melting and crystallization technology. They feature rich color and precision cutting—a brilliance like that of a precious stone, without the price tag. This is why they are called the modern alternative to gemstones.

The Austrian crystals we use are of proven origin and exceptionally high quality. They are manufactured at the Swarovski factory in Austria using a special technology that gives the stones a unique brilliance and precise shape. Each crystal undergoes strict quality control to meet the high standards of fine jewelry.